FAQs directory
Does a custom designed boat require special care?
Yes! Boats with complex designs are coated with varnish, not gel coat and have special care requirements:
Does color add weight to a boat?
Yes, the more colors you use, the heavier your boat will turn out. Also note that brighter colors are lighter.
Does my boat come with a cover?
Certain construction / layups include a cover, however you can always add on a cover to purchase...read more
Does my boat come with a warranty?
Yes! Your new Nelo has a 2 year factory warranty. See our warranty page for more info.
How do I get in contact with Nelo USA?
We are available via email on [email protected] or via our contact page on our website.
How Do I Place An Order?
For custom orders, please fill out an order form. For an inventory order, please fill out an inventory order form.
How should I care for my boat?
Always rinse your boat with fresh water after use, especially in salt water, and wipe down with a chamois. Make sure to rinse the metal parts.
How should I transport my boat?
The safest way to car-top your boat is in slings, this allows the least amount of pressure to be placed on the boat. If you do not own slings, make sure you have good quality foam on your roof racks, never tie on too tightly, and the wider your roof racks apart on your roof, the better.
I want a simple design on my new boat - is that possible?
Great, you can either use the Nelo Design tool, (www.nelo.eu) or just give us your color choice (let us know the RAL code).
If I choose to have my boat shipped, what insurance options are there?
We recommend getting insurance for transport.
Lessons & Instruction
Want to improve your paddling technique or learn to paddle downwind?