How can we help?

Have a question? No problem. Enter a search term or browse our Help Categories below.

Most popular

How do I get in contact with Nelo USA?

We are available via email on [email protected] or via our contact page on our website.

contact
70% found this useful

Does color add weight to a boat?

Yes, the more colors you use, the heavier your boat will turn out. Also note that brighter colors are lighter.

design
100% found this useful

Where are you based?

Nelo USA HQ is in the Gorge, WA.

contact
60% found this useful

What does my new surfski come with?

Our stock surfski’s come with a full carbon footrest and adjustable neoprene pull strap. Side handles on both sides of the cockpit, a carbon surf rudder and a carbon wave deflector. Read on for further details.

accessories boat order
65% found this useful

What can I expect in the custom order process?

We will work with you to get your custom designed Nelo ordered.

boat order
Not yet rated

Can I store my boat in it's cover?

Yes, please ensure the boat is dry when stored in the cover. Leaving a boat in a wet cover, and leaving it in the sun, can cause osmotic blistering, which is not covered by the factory warranty.

boat care
Not yet rated

How Do I Place An Order?

For custom orders, please fill out an order form. For an inventory order, please fill out an inventory order form.

boat order
Not yet rated

Can I get a custom design on my new boat?

You have a few options – for WWR and F construction boats, you can use the Nelo Design Tool. For SCS boats, you can use the Nelo Design Tool, Purchase a custom design or work with a designer from PaddleSports Design.

design
Not yet rated

Can I Buy Extra's And Accessories For My Boat?

Yes, we keep all spare parts, as well as other paddling accessories in stock. We also offer free shipping on all shop orders.

Which size surfski is best for me?

Nelo has 3 volume sizes which correspond to your body weight. Please read on to find out more.

test a boat
60% found this useful
  • Previous
Loading

Lessons & Instruction

Want to improve your paddling technique or learn to paddle downwind?

See Coaching

New Stock

We have lots of amazing new surfskis, kayaks and canoes. See our website for what is available now.

See Stock